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When completing your booking, please be sure to provide your exact billing address and telephone number.
Incorrect information may cause a delay in processing your order.
We reserve the right to request additional identification by e-mail or telephone.
Where you are collecting your ticket(s) at a station, you will need to ensure that you have the credit card that was used to make the purchase and your passport for verification purposes.
If you have any questions or concerns, please contact us.
Facilities for rail travel in Europe for customers with specific needs and those who require extra assistance.
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