Site Security Information

Safe & Secure

InternationalRail.com is powered by our proprietary booking engine Railkey. Your personal and account information is secure on this site and you can check the validity of our security certificate issued by Thwate by clicking on the Thawte seal once you have entered our shopping basket.

We employ the latest 128-bit encryption SSL technology in all parts of our site that require any personal information.

When completing your booking, please be sure to provide your exact billing address and telephone number.

Incorrect information may cause a delay in processing your order.

We reserve the right to request additional identification by e-mail or telephone.

Where you are collecting your ticket(s) at a station, you will need to ensure that you have the credit card that was used to make the purchase and your passport for verification purposes.

If you have any questions or concerns, please contact us.

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Delivery And Service

Our highly knowledgeable and helpful staff will help you find the ideal pass for your travels at the best possible price.

Whether you are looking to make reservations or find out which pass is the best value for your travel plans, we are here to answer your questions and help you save money.

Fast Service

We take great pride in offering the highest level of service to our customers.

When your booking has been confirmed, your tickets will be dispatched direct to your door, to the address you have given.

For UK customers, we can deliver your tickets on the next working day as long as you have placed your order by 3pm (excluding weekends and bank holidays).

Eurostar tickets can be collected at the departing station straight away after your booking has been confirmed.

Secure Order Payment System

We use top-tier Internet technology security systems to insure the highest level of security on your transaction.

All personal and payment information is held confidential to us, we don't sell or distribute any of our customer information.

No booking fees online - a saving of up to £21!

When you book your tickets online, we do not charge a credit card fee or a booking fee, where the total booking value is over £500 (excluding tickets where a supplement is charged). However, all bookings made through our National Call Centre are subject to booking fees of between £3 and £21 depending on the value of tickets purchased plus a 2% credit card fee for payments made using a credit card.

If you need help finding the right ticket or pass for your journey click here.

For any questions or for more information on any of our products and services, please call 08700 84 14 10.